Quality Academy

1 An Overview of Product Quality

Understanding Quality from the Customer's Perspective

2 Understanding Sources of Defects

Why do Defects Occur?

Defect Root-Cause Analysis: Where do you start?

3 Preventing Defects

Preventing Defects: Mistake Proofing and Source Inspection

Preventing Defects: The Humble Checklist - A Simple But Effective Defect Prevention Tool

The Importance of Predictable Processes

Standard Work and the Role of Work Instructions in Preventing Defects

4 Reducing Variability

Forgotten lessons on part-to-part consistency from the 1980s.

5 Engineering Change Control

A mistake at GM, and an important lesson in product change management.

6 Lean Manufacturing and Quality

Lean Manufacturing: Eliminating Waste and Improving Quality

Uncovering the Hidden Factory: Eliminating Defects to Reduce Cycle Time and Free-Up Capacity

7 First Article Inspections

A Guide to the First Article Inspection Process

Towards a Robust First Article Process

8 Production Part Approval Process (PPAP)

A Guide to the PPAP Process

9 Process Capability Analysis

A Guide to Process Capability Analysis

The Difference Between Cp, Cpk, Pp, Ppk

Prerequisites for Successful Process Capability Cp, Cpk Analysis

Do you need normally distributed data?

Calculating Process Capability for Runout, Position and other GD&T features

Could Meeting the Process Capability (Cpk) Spec Lead to Lot Rejection?

10 Measurement Systems Analysis, Gage R&R

A Guide to Measurement Systems Analysis, Gage R&R

Improved Gage R&R Measurement Studies. (Part 1 of 2)

Appraiser Variation in Gage R&R Measurement (Part 2 of 2)

11 Supplier Quality Management

A Framework for Supplier Quality Management

Challenges in Supplier Quality Management: Product and Supply Chain Complexity

Is Your Incoming Inspection Data Hiding a Secret?

From Supplier Quality to Supplier Development