Quality Academy

A Guide to Product Quality

• Understanding Quality from the Customer's Perspective

Manufacturing Quality Control

• Quality Control: From Raw Material to Delivered Product
• The Importance of Predictable Processes
• Lean Manufacturing: Eliminating Waste and Improving Quality
• Standard Work and the Role of Work Instructions in Preventing Defects
• Forgotten lessons on part-to-part consistency from the 1980s.
• A mistake at GM, and an important lesson in product change management.

Quality Planning and Verifying Initial Quality

• A Guide to the First Article Inspection Process
• Towards a Robust First Article Process
• A Guide to the PPAP Process

Process and Measuring Systems Readiness

• A Guide to Process Capability Analysis
• Process Capability Basics - Part 1
• Process Capability Basics - Part 2
• The Difference Between Cp, Cpk, Pp, Ppk
• Prerequisites for Successful Process Capability Cp, Cpk Analysis
• Do you need normally distributed data?
• Calculating Process Capability for Runout, Position and other GD&T features
• Could Meeting the Process Capability (Cpk) Spec Lead to Lot Rejection?
• A Guide to Measurement Systems Analysis, Gage R&R
• Improved Gage R&R Measurement Studies. (Part 1 of 2)
• Appraiser Variation in Gage R&R Measurement (Part 2 of 2)

Preventing Defects

• Why do Defects Occur?
• Defect Root-Cause Analysis: Where do you start?
• Preventing Defects: Mistake Proofing and Source Inspection
• Preventing Defects: The Humble Checklist - A Simple But Effective Defect Prevention Tool

Supplier Quality Management

• A Framework for Supplier Quality Management
• Challenges in Supplier Quality Management: Product and Supply Chain Complexity
• Is Your Incoming Inspection Data Hiding a Secret?
• From Supplier Quality to Supplier Development